Team Building and Workplace Communication For SUCCESS

The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer … and Improved Customer Serv (Big Book Series)

More than 700,000 books sold in the Big Book series! Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success—taught in a fun group format Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to

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Effective Communication with People Who Have Hearing Difficulties: Group Training Sessions

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Teamwork II – Dog Training for People with Disabilities (Service Exercises)

Demonstrates how to teach a dog service exercises such as retrieving dropped objects, pulling a wheelchair, etc. to assist a person with a disability.

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People Skills

A wall of silent resentment shuts you off from someone you love….You listen to an argument in which neither party seems to hear the other….Your mind drifts to other matters when people talk to you…. People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or

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Got It! : Twenty-One Communication Tips for Busy, Impatient People

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If you desire to communicate with honesty and purpose in an enthusiastic and committed manner, Got It! delivers. Got It! will inspire you to catch Joan Craven’s infectious ability to incorporate constructive ideas and common sense guidelines into your dealings with just about anybody, anytime.

Her practical and thoughtful approaches to the communication opportunities and challenges that face every one of us – in the workplace or the home – are easy to grasp and implemen

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Team Building and Communication: Unifying People Power/Workbook

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People Skills – Are They Born or Made?

Managers usually are promoted for their technical skills.  Having technical skills does not mean one has people skills, however.  Organizational turnover, poor morale, absenteeism, organizational conflicts, worker sabotage, and worker indifference are all symptoms of managers who lack people skills.  This raises an interesting question!  Specifically, are people skills born or made?  The truth is that both views are correct.  Some individuals are naturally better at working with people.  They excel at getting the best out of people.  It is also true, however, that we can improve our people skills with time and effort.  Lacking people skills does not mean we cannot develop them.

Six Steps for Improving People-Skills

1. Acknowledge Areas of Improvement

A manager’s ability to improve his people skills begins with his acceptance that he has weaknesses that he needs to improve if he is to be an effective leader.  Without this acknowledgement, he cannot become better in his interactions with people. This is the first and hardest step for improving one’s people skills.  

2. Commit to Improving People Skills

Once a manager admits her deficiencies in a certain area, she has to want to change her performance.  Some managers do not want to make the emotional and time investments that bring about change, however.  Change is not easy.  Once the manager makes the commitment, the process becomes easier.  

3. Attend Quality Management Training Seminars

Quality training can provide managers with critical knowledge they need to develop their people skills.  Effective training will offer opportunities within the seminar to practice key skills.  (This is important for adult learning as we need chances to apply what we are learning.)  Taking the training outside the workplace allows confidentiality as well. The manager seeking to improve his skills can experiment and be more open about his deficiencies without fear of it being held against him in the workplace.  

Internal management training is also an option providing it is well designed. If your organization offers assessment center training, this can be highly effective method for improving your people skills.  With this training, a manager has to demonstrate and role-play managerial duties while interacting with others.  Their performance is then evaluated by seasoned practitioners who can provide feedback on the strengths and weaknesses of your management and leadership skills.  

4.  Take a Behavioral Assessment

Behavioral assessments such as Myers-Briggs®, Firo-B®, Interaction Styles®, Temperament Theory®, and the TKI Conflict Mode Instrument® are great tools for improving people skills.  These assessments can provide insights in areas such as communications, conflict-resolution, motivation, team building, interpersonal effectiveness, values, supervision, and other critical areas.  The key is to use individuals who are professionally certified to administer these instruments.  There are many business professionals who have not been assessed properly and this only adds to their confusion on how best to work with others. With the advances of the Internet, many of these assessments can be taken confidentially online and a follow-up coaching session can be done over the telephone.  So, it is no longer important where you live.  This information is available to everyone.  Visit the Business Consulting Solutions LLC Store to view a sample of any of these reports.

5.  Find and Adopt a Business Mentor

Finding a management mentor who exemplifies “people-skill management” is highly effective for a manager’s self-improvement efforts. The additional benefit of this approach is that it lets the manager get feedback from someone with proven abilities in this area. Often, finding a mentor is as simple as asking a leader you respect to be your mentor.  Go to work with them and observe them in action if you can.  Many years ago, I asked a Vice President to be my mentor and he readily accepted.  Being able to talk to him as a young manager was invaluable to improving my people skills.

6.  Be Receptive to all Feedback—Especially Negative Feedback

Managers need to listen to the organization for feedback on their performance. This feedback is always present if a manager is willing to listen to it. It can come through formal sources such as organizational climate surveys, 360 degree performance appraisal feedback, the use of external or internal consultants, and other methods. Even better, managers can create an environment of continual feedback by making it acceptable for others to disagree with her and present alternate views or to bring her bad news. If she keeps hearing the same feedback from very different people, she should seriously evaluate what others are telling her.  There is likely some truth to their perceptions.

There is Hope!

We do not have to despair if we were not born with “tons of natural charisma.” People skills can be developed.  We can always improve if we acknowledge the areas where we are lacking and commit to an action plan to perform better.  Gain the information you need to take your people skills to the next level by taking an online behavioral assessment at the Business Consulting Solutions LLC Store.

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Copyright 2009.  All rights reserved.

4-6 minute excerpt/sample from Type Practitioner Blueprint Online Seminar Series 1 DVD TypeLabs presents… Driving Team Performance from the Inside Out Building effective real and virtual team dynamics is a vital factor in 21st century organizational success. This program will show how the theories of temperament and psychological type can be applied to raising team productivity. Participants will learn how to create and diagnose a team profile of temperaments, functions and attitudes, and type. This profile will be used to comprehend team performance (strengths and potential challenges). From this point they will learn how to design a customized strategy for team intervention to improve overall team results.
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Team Building and Communication: Unifying People Power/Teachers Edition

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Rich Dad’s Advisors®: The ABC’s of Building a Business Team That Wins: The Invisible Code of Honor That Takes Ordinary People and Turns Them Into a Championship Team

Great champions in sports, business and even families have one thing in common. It’s a legitimate secret weapon. It is something that lies deep in the genetic code of winning organizations. It appears when pressure is high, when the stakes are critical and when everything is on the line. They know how to work as a team. Blair Singer’s The ABC’s of Building a Business Team That Wins offers a set of simple, powerful rules that govern the internal behaviours of any business, organizatio

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Rich Dad’s Advisors-: The ABC’s of Building a Business Team That Wins: The Invisible Code of Honor That Takes Ordinary People and Turns Them Into a Championship Team

The ABC’s of Building a Business Team That Wins will: * Attract the best team players for your business * Ensure that all team members operate at peak performance * Take ordinary people and turn them into champions * Instill loyalty and confidence in your team so that they stick together under pressure * Eliminate stressful “people problems” in your business once and for all * Use pressure as your friend to produce extraordinary results * Build championship teams in the workplace, in your commun

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