The Interpersonal Communication Skills Workshop: A Trainer’s Guide (The Trainer’s Workshop(TM) Series)

American businesses invest as much as billion a year on training and development in communication. That’s because it’s more critical than ever that employees develop strong people skills. Here to help is The Interpersonal Communication Skills Workshop, which includes everything trainers need to design and deliver a two-day workshop that covers listening, assertiveness, resolving conflict, and coordinating action. The trainer will learn about leading-edge trends in interpersonal-comm

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