Down-Shift to Become a More Effective Listener 2010 年 9 月 9 日
For many of us listening is a skill that is required for doing our job. If you work in a customer or patient service setting this is even more a part of what you are required to do. When people are first asked about how well they listen to others (in a job setting) they will usually respond with “I can listen without any problems” but is that really true? If we are honest with ourselves we will realize that it really is more difficult to stop and listen to someone while working than we are willing to admit.
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